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In Response To:
Thread Starter: Andy_Z
Title: Re: Reg. E - Unauthorized & Provisional Credit Timing

No, it is not OK to go beyond the timeline to pay provisional credits. At issue here is did grandma place a claim, or inquire about the nature of transaction that she wanted to review? If it is the former, it's a violation, if it's the latter she is now identifying why she believes there are errors and the bank needs to begin it's investigation.

I don't disagree with Rocky's comments so long as the bank WILL actually do this. And more than once I heard back, "I hope something will get thru to him this time, so go for it."

A problem you may now have is if you are looking for video evidence, it may have been recorded over.