Complaint Management Systems

Posted By: run4fun

Complaint Management Systems - 04/23/18 06:29 PM

Do any of you use a third party vendor product for your Complaint Management System? If yes, would you mind sharing the vendor/software name, your experience, and how satisfied you are?

I’m looking for something that would allow anyone within the Bank to enter the complaint, would automatically route to the correct business unit for research and response, would allow Compliance to review the final response and designate a root cause, and would also provide for standard and customizable reporting.