Posted By: SmallBank3
Debit card app required for replacement card? - 05/14/20 08:26 PM
I am at a new bank and had a concierge ask my opinion on needing to have a signed debit card application every time a replacement card is ordered for a customer. I was surprised because that had never come up as a practice in my three previous banks. Does anyone require a signed debit card app every time they are replacing an existing card? I painted a picture for her of the nightmare it would be for breaches that they need to order 400 cards for …
Posted By: TomS
Re: Debit card app required for replacement card? - 05/14/20 08:46 PM
My previous employer required a form to be filled out and signed whenever a customer requested an additional or replacement card. That didn't apply to cards that were being replaced because of a security breach.
Posted By: John Burnett
Re: Debit card app required for replacement card? - 05/19/20 08:17 PM
Since there's no regulatory requirement for an application for a debit card, there won't be a requirement for an application for a replacement for a debit card. That said, most banks seem to have some form of application for at least the initial card.