Consumer Complaint Resolution

Posted By: M&M

Consumer Complaint Resolution - 02/01/05 12:59 PM

We're trying to determine best practices for logging, distributing, tracking and reporting consumer complaints. Does anyone know of any articles, sites, systems or procedures we could review to try to improve our processes? Any best practices would be appreciated at this point.
Posted By: Andy_Z

Re: Consumer Complaint Resolution - 02/01/05 01:34 PM

This may help refine what you have.