Deposits made for customers by non-customers - 06/11/01 01:45 PM
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SteveMc
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SteveMc
I can give a reciept (as I described in the first posting) that only gives back what they gave me. This is not a violation of privacy and is exempted under section ___.14(b)(2) which basically says that is is appropriate or an accepable method to carry out a transaqction.
If a con artist had my account number and wanted to make a deposit, he/she could go ahead and do that, but would not walk away with any more information than he/she walked in with.
If a customer wants the balance in the account, the teller can print a balance information slip, but this is only done if the person is on the account.
Also, if the non-account holder is making a deposit, no "cash-back" is allowed because of the split deposit scam.
When a non customer comes in to make a deposit to a personal or business account and doesn't have the account number, we mail the receipt to the customer. We don't give the non customer any info or receipt.
This situation happened to us recently. We simply explained that because of a recent change in banking policies, we would place the receipt in the mail that evening. The person making the deposit didn't like the idea, however, the owner of the account understood.
What if a person owed your customer $10,000 and that person told your customer that they were only going to pay back $5,000. The customer says no, going to sue. The person then comes into the bank and deposits a check in the amount of $5,000 with a qualified endorsement that says "Cashing this check is acknowledgement of all debts to John Smith as paid in full".
The deposit is accepted, and the person has a cancelled check that says paid in full.
Do you think your customer will appreciate your courtesy. No, you will be added to the law suit, and will in all probability take the loss.
This can just as easily be a scam between the person and your customer.
Also of concern (although not necessarily for GLB privacy purposes) -- what about balances printing on receipts for business account deposits that are brought in by a runner or clerk from the business? We have some businesses that (understandably) would not want to see that happen.
If that won't work in your market, consider balances (definitely) and account numbers (your choice) from the receipts.
I agree that, if the person making the deposit already has the account number, printing it on the receipt doesn't let any cats out of any bags. But the balance print really can cause problems.