Posted By: Tryin-2-Comply
Access device given with pin - exceeds permission - 03/13/10 06:09 PM
We have a customer who provided her debit card and pin to a friend to purchase gas. In her police report she states that she repeatedly asked for the card back from the friend and it was not returned. Upon receipt of her statements she realizes that the card is being used by the friend. The transactions began on 1-11 and she did not notify the bank until 2-20 that the card was being used in excess of her authorization.
In my opinion the customer is liable for all transactions as she provided her debit card and pin to the friend - although the friend exceeded use of the card - the customer failed to notify the bank when she realized she may not get the card back from the friend - which would have stopped further transactions from occuring.
Our security department feels the card was used fraudulenty and therefore, the bank must return all funds to the consumer. I disagree as the card was not obtained through fraud or robbery becauase she gave the card to the friend.
The customer is at fault for not notifying the bank that the friend was using the card in excess and was no longer allowed to use it.
In my opinion the customer is liable for all transactions as she provided her debit card and pin to the friend - although the friend exceeded use of the card - the customer failed to notify the bank when she realized she may not get the card back from the friend - which would have stopped further transactions from occuring.
Our security department feels the card was used fraudulenty and therefore, the bank must return all funds to the consumer. I disagree as the card was not obtained through fraud or robbery becauase she gave the card to the friend.
The customer is at fault for not notifying the bank that the friend was using the card in excess and was no longer allowed to use it.