Posted By: CAKE
Reg E-Initial letter requirement - 02/25/15 09:52 PM
I have been working as a dispute investigator for several years so I am a little embarrassed to be asking this question. After all the webinars and information I've read in regard to the requirements of an initial letter, I cannot locate in the actual Regulation where it states this. I've always thought that an "initial" letter needed to be sent to the customer within 2 business days of the customer notifying the bank of their error. Where in the Reg does it state this or have I been dreaming this up?