Posted By: Bankwoman1
eStatement Disclosure - 10/04/19 12:47 PM
Looking for some thoughts or ideas on what I see as an issue. Currently, when our customers sign up for eStatements, they are taken to a "Consent and Authorization" screen that contains a small paragraph that discloses that there is no cost to the customer, that they will be able to view current and past statements and the fee for requesting printed copies of their statement. It also states that they should read the eStatement disclosure that is located within the eStatement site, that they cannot get to until they "accept" the terms and conditions. Our eStatement disclosure is a 3 page document. I believe there should be a link on this "Consent and Authorization" screen that the customer can click on to read the disclosures before clicking on accept. However, our Core Processor will not allow a hyperlink on this screen for security reasons. I don't believe we should be asking the customer to accept the terms and conditions prior to reading the full disclosures, but I don't know what a solution is to this. I will say the disclosures are listed on our website, so could we put a statement saying they should go to the disclosure page to read the terms prior to accepting? Thoughts on how to handle this?
Thanks
Thanks