Posted By: Bankwoman1
Unauthorized ACH Claim - 10/04/19 08:13 PM
I have a question regarding an unauthorized ACH claim. We have a customer who is disputing 5 ACH transactions that posted to her account. She informed us of the dispute last Friday, September 27th. 3 of the transactions are within 60 days of the transmittal of the periodic statements. 2 of the transactions are prior to that and do not fall within the 60 days. We are investigating all 5 transactions, however, can the 2 that were not reported within the 60 day window be denied for that reason? When we questioned EPCOR, we were told that we would still need to investigate and if we could not be provided with documentation showing she approved these ACH's then we could still return them, only it would have to be done in paper form. Which we would have to pay to do. Could we not simply follow Reg E rules and deny the claim on the 2 that were not reported in time or do we have to follow NACHA rules and still return them? We have already returned the other 3 and received credits on those. We get so confused when it comes to ACH unauthorized transactions and what rules to follow - Reg E or NACHA and how they affect each other.
Thanks! I feel like I have asked a lot of questions the last couple of days!
Thanks! I feel like I have asked a lot of questions the last couple of days!