Posted By: Crazy Bank Lady
Prior Customer Notification Switching P2P - 04/29/21 01:16 PM
Good Morning:
We are switching P2P providers. How many days prior notice do we need to give our clients, 21, 30, or 60? Thank you.
Posted By: rlcarey
Re: Prior Customer Notification Switching P2P - 04/30/21 09:27 PM
What does your current P2P agreement indicate?
Posted By: Andy_Z
Re: Prior Customer Notification Switching P2P - 05/01/21 06:38 PM
Is switching providers going to be a negative to the customers based on terms and costs requiring advance notice, or is it one of convenience as a Zelle user is connected to other Zelle users? I don't know if the brand loyalty here would be deemed a negative or not. Reg E (21) trumps Reg DD (30), but customer convenience may be the driving issue if there isn't a contractual requirement as Randy noted.
Posted By: Andy_Z
Re: Prior Customer Notification Switching P2P - 05/01/21 06:40 PM
Oh, and I'm assuming these are consumer accounts. If not, Regs E and DD are moot.