Neither - as someone who runs our Call Center where we field 20-30,000 calls every month, I am proud of my staff of 9 people who can handle 90% of all requests without transfering, and who are a major selling point of our bank in that a real person answers the phone when you call!
I know we have a lot of Beatles fans in the cooler so maybe this will help clarify things, TBB:
"I am he as you are he as you are me and we are all together. I am the eggman, they are the eggmen. I am the walrus, goo goo g’joob g’goo goo g’joob. Goo goo g’joob g’goo goo g’joob g’goo."
(Yes, that is the correct spelling of 'goo g'joob' - I googled it!)