CTR - Identification has Expired

Embarassed to ask this question but it seems to be coming up a lot since changes in how the drivers license is being renewed in Texas.

WE have a business account that the owners wife (non-signer) has been making deposits for. Occassionally a CTR will need to be completed but it seems her drivers license has now expired. Tellers are trained not to accept expired id when completing CTRs. We dont want to deny the transaction or make the customer mad, but the wife has said she is not going to renew the license.

Any suggestions other than telling the owner he has to make the deposits himself?

What would she present to the bank if she was cashing a check? Maybe she has something other than a DL that you can use to document her identity.

Is she still driving?

As the ID current when you first accepted it? If so, you can continue filing based on that. Assuming that the teller now knows who she is, why do they need to ID her every time?

If we already have ID information for the transactor on our core system, we use that information to record on the CTR - regardless of whether the ID has expired. The state of issue and number doesn't change.

Yes she is still driving, however we found out since this thread was started that she has now received a ticket. Could be she will get it renewed now.

We have been trying to get our tellers in the habit of viewing identification to verify what we have on file is correct until they get to know the customer and what types of transactions they do. In this case, since she has been doing the transactions prior to her license expiring, we are going to continue to use the number.

We just had to tell the tellers that this was an "exception" until she gets the license renewed. We have to be very "black and white" with our staff so they don't begin making every case an exception.