Posted By: AuditorK
System crash - cash aggregation - 11/02/11 01:49 PM
We had a catestrophic computer system crash last week and were not able to process transactions for 3 days. Yes - I know, this proved that our disaster recovery plan was ineffective.
We kept our branches open and continued to accept customer transactions, but nothing was processed during those 3 days. Everything was processed on the 4th day, so on my daily large cash reports, nothing shows for those 3 days, and everything shows on day 4.
I assume for CTR aggregation, I can't count those 4 days as one business day? I'm thinking I need to figure out how to break apart that report go back to the business days the customers actually conducted the business. Any thoughts?
We kept our branches open and continued to accept customer transactions, but nothing was processed during those 3 days. Everything was processed on the 4th day, so on my daily large cash reports, nothing shows for those 3 days, and everything shows on day 4.
I assume for CTR aggregation, I can't count those 4 days as one business day? I'm thinking I need to figure out how to break apart that report go back to the business days the customers actually conducted the business. Any thoughts?