Drive-thru CTR

Posted By: Craney

Drive-thru CTR - 08/10/21 02:25 PM

Customer drops off a sealed envelop with $12,000 cash and a deposit slip through the drive-thru and drives off before being able to obtain any information or waiting for the receipt. I know this is similar to what would happen with a night drop, but this was at 3 in the afternoon. My thoughts would be to treat is as the owner of the account did the deposit on own behalf, but we don't know for 100% certain that it was the owner that made the deposit. Am I correct in my assumption, or would we go ahead and mark Night Drop for the CTR? Thanks in advance!
Posted By: Skittles

Re: Drive-thru CTR - 08/10/21 02:34 PM

Do you have security film to confirm it was your customer?
Posted By: Craney

Re: Drive-thru CTR - 08/10/21 02:36 PM

I'm not sure, the branch stated it was our customer.
Posted By: Skittles

Re: Drive-thru CTR - 08/10/21 03:47 PM

If the branch saw and 'has knowledge' it was your customer then that's how I would complete the CTR. I would not say it was a night drop.
Posted By: Craney

Re: Drive-thru CTR - 08/10/21 05:46 PM

Thank you!! That was kind of what my thoughts were on the situation.
Posted By: MNCompliance

Re: Drive-thru CTR - 08/10/21 05:57 PM

I would not say it was a night drop. I would make the teller contact the customer to determine who did the transactions. I feel in this situation, we should have determine who conducted the transaction.