CRA Web Transmission Error

Posted By: Skittles

CRA Web Transmission Error - 02/24/20 09:39 PM

We tried to submit our 2019 data today and received the following error 'A web transmission error has occurred'. Has anyone else received this?
Posted By: Kathleen O. Blanchard

Re: CRA Web Transmission Error - 02/25/20 03:12 AM

I have been receiving it repeatedly since Friday. I have emailed CRAHelp and submitted a technical error report...no response!

I have a file to get in and may result to emailing the encrypted data.
Posted By: Len S

Re: CRA Web Transmission Error - 02/25/20 03:17 AM

I inquired with my personal contacts at the Fed and they told me they would check it out tomorrow. As soon as I hear from them I will post here
Posted By: Skittles

Re: CRA Web Transmission Error - 02/25/20 01:16 PM

Thank you both! I had nightmares about this during the night - literally.
Posted By: Kathleen O. Blanchard

Re: CRA Web Transmission Error - 02/25/20 02:07 PM

The FFIEC site was down completely over the weekend.
Posted By: Skittles

Re: CRA Web Transmission Error - 02/25/20 02:20 PM

Oh - not good! We did attempt to file this morning and received the same message.
Posted By: Len S

Re: CRA Web Transmission Error - 02/25/20 02:50 PM

Here is the response I received from my contact at the Fed.

It looks like our system has been processing web submissions. If those institutions are still having problems submitting, they can send a submission file to crasub@frb.gov
Posted By: Skittles

Re: CRA Web Transmission Error - 02/25/20 02:51 PM

Thank you! I did have that as our fall back plan. I guess if we can't file by Friday then we'll do it this way.
Posted By: Len S

Re: CRA Web Transmission Error - 02/25/20 03:20 PM

What website are you using to upload your CRA files?
Posted By: Skittles

Re: CRA Web Transmission Error - 02/25/20 03:52 PM

We use the CRA Software and go through 'Submission via Web'.
Posted By: Kathleen O. Blanchard

Re: CRA Web Transmission Error - 02/25/20 04:06 PM

It is the FFIEC software that is failing, using its web submission choice, the preferred method.
Posted By: Skittles

Re: CRA Web Transmission Error - 02/27/20 02:45 PM

After several days of attempting to file through the Web we were getting ready to submit via encrypted e-mail; however after the final try this morning we successfully filed through the Web.
Posted By: Kathleen O. Blanchard

Re: CRA Web Transmission Error - 02/29/20 03:35 PM

I was also able to finally submit my client’s file via the FFIEC web software. I also finally received an email response acknowledging that there had been a problem and saying it is now working normally. Only took a week.
Posted By: mport

Re: CRA Web Transmission Error - 03/06/20 03:58 PM

We were able to transmit also on the 27th via the software and received a confirmation that the data was successfully transmitted. We haven't received an edit report or the IRS Confirmation. Has any one had issues with this?
Posted By: Skittles

Re: CRA Web Transmission Error - 03/06/20 06:57 PM

We didn't. Ours came almost immediately.