Representative Payee Accounts

Posted By: Playin 88-Keys

Representative Payee Accounts - 08/26/09 05:19 PM

Here I go again, with a sticky situation.

On a Representative Payee account, the individual is listed as the owner of the funds but does not have withdrawal rights. How can we prevent the customer from coming in and withdrawing funds if he/she is listed as owner? How are the tellers suppose to know not to dispurse funds to the owner(s)? I suppose we can put a status code on the account informing the remaining staff on the situation, but I want to see if anyone else has any ideas or suggestions.
Posted By: waldensouth

Re: Representative Payee Accounts - 08/26/09 05:22 PM

"representative payee" is supposed to be in the account title - when a teller sees that - they should be trained to look further.