Posted By: John Burnett
Deposit "proof" errors and adjustments: UDAAP! - 08/12/15 06:00 PM
What does your bank do with customer deposit errors? You know, the deposit that's not added correctly, or the one with five checks with only four listed and included in the total.
Apparently, the banks in the Citizens Financial Group, Inc., failed to adjust those types of deposits over almost six years (1/1/08 - 11/30/13) unless the error amount exceeded a threshold amount of either $25 or $50. The CFPB, FDIC and OCC just announced a settlement with the holding company and its two banks -- Citizens Bank, N.A. and Citizens Bank of Pennsylvania, after finding the practice to be unfair and deceptive.
The FDIC ordered Citizens Bank of Pennsylvania to pay restitution and a $3 million CMP. The OCC ordered Citizens Bank, N.A. to pay restitution and a $10 million CMP. The Bureau ordered a CMP of $7.5 million and about $11 million in restitution. The FDIC and OCC orders included relief for business accounts.
Ask yourself --
If your bank has a practice of not making what used to be referred to as "proof adjustments" under a given threshold amount, how high is that threshold? Do you disclose to depositors that adjustments under that threshold amount won't be made?
http://www.consumerfinance.gov/newsroom/...eposit-amounts/
Apparently, the banks in the Citizens Financial Group, Inc., failed to adjust those types of deposits over almost six years (1/1/08 - 11/30/13) unless the error amount exceeded a threshold amount of either $25 or $50. The CFPB, FDIC and OCC just announced a settlement with the holding company and its two banks -- Citizens Bank, N.A. and Citizens Bank of Pennsylvania, after finding the practice to be unfair and deceptive.
The FDIC ordered Citizens Bank of Pennsylvania to pay restitution and a $3 million CMP. The OCC ordered Citizens Bank, N.A. to pay restitution and a $10 million CMP. The Bureau ordered a CMP of $7.5 million and about $11 million in restitution. The FDIC and OCC orders included relief for business accounts.
Ask yourself --
If your bank has a practice of not making what used to be referred to as "proof adjustments" under a given threshold amount, how high is that threshold? Do you disclose to depositors that adjustments under that threshold amount won't be made?
http://www.consumerfinance.gov/newsroom/...eposit-amounts/