Error Disputes and complaint tracking

I'm being told by our CCO that when we log complaints that any Reg E error disputes should be logged as a complaint. Argument is that it meets the definition of customer dissatisfaction. Also, any call received in the contact centers should be listed because a customer would not call if everything was okay. They must be dissatisfied or they would not take the time to call.
Would like to hear what other banks track on their complaint logs.

We do not log Reg E error disputes as complaints. However, if a customer made a complaint about how their Reg E dispute was handled by our bank, then that would be logged as a complaint.

We do the same as Happyauditor

We also do the same as Happyauditor. I cannot imagine adding every single Reg. E claim to our complaint log. It would be burdensome and may hide other legitimate issues.

Same as happyauditor.

Assuming that you use a log to monitor alleged "unauthorized transfers" under Regulation E, commingling them with sundry complaints on unrelated topics would basically make it difficult to monitor them. There is a very strong argument for keeping them separate because their handling is governed by regulation.

Same as Happyauditor.