Posted By: BSAguy
Is this exceeding authority and not unauthorized? - 01/12/17 05:59 PM
Customer gives debit card and PIN to son-in-law. Son-in-law gives debit card and PIN to wife who is the daughter of the customer. Wife uses card several times. Customer comes in and says she didn't authorize her daughter to use the card. We showed the customer video footage of one of the transactions at one of our ATMs which clearly shows the daughter using the card. The customer's response was, "Oh, yes. I knew about that one."
To me, you can infer that the customer knew the son-in-law had given his wife (customer's daughter) the card and PIN. Therefore, these transactions are not unauthorized because the son-in-law and daughter exceeded the authority given.
Agree? Disagree?
To me, you can infer that the customer knew the son-in-law had given his wife (customer's daughter) the card and PIN. Therefore, these transactions are not unauthorized because the son-in-law and daughter exceeded the authority given.
Agree? Disagree?