Posted By: BBoyd
Debit Card Fraud/Liability Question - 04/20/20 05:56 PM
I received this from one of our offices:
I am doing research for my Cards department. We have a customer that is claiming fraud activity on about $3000.00 in debit card purchases from March 23 to April 9.
The customer was notified via text banking on 3.23.20 that a suspicious transaction was taking place (listed the transaction), customer replied YES this was o.k. Transactions continued to come thru the account.
On 3.31.20 customer was notified via text banking that another suspicious transaction was taking place, customer replied YES this was o.k. Transactions continued to come thru the account.
On 4.9.20 customer was notified via text banking that yet another suspicious transaction was taking place, customer replied YES this was o.k. Transactions continued to come thru the account.
Later on 4.9.20 customer called the bank and claims that all the transactions were fraudulent. Card services have been trying to reach the customer to obtain more details, but unable to reach them (This customer has also logged into online banking multiple times during this disputed time frame)
Our question is due to the customer lack of notifying the credit union, what is our liability with these claims?
I am doing research for my Cards department. We have a customer that is claiming fraud activity on about $3000.00 in debit card purchases from March 23 to April 9.
The customer was notified via text banking on 3.23.20 that a suspicious transaction was taking place (listed the transaction), customer replied YES this was o.k. Transactions continued to come thru the account.
On 3.31.20 customer was notified via text banking that another suspicious transaction was taking place, customer replied YES this was o.k. Transactions continued to come thru the account.
On 4.9.20 customer was notified via text banking that yet another suspicious transaction was taking place, customer replied YES this was o.k. Transactions continued to come thru the account.
Later on 4.9.20 customer called the bank and claims that all the transactions were fraudulent. Card services have been trying to reach the customer to obtain more details, but unable to reach them (This customer has also logged into online banking multiple times during this disputed time frame)
Our question is due to the customer lack of notifying the credit union, what is our liability with these claims?