Chex System- Inquiry

A CSR pulled a chex system on a customer and under the inquiries section it showed that another bank in town pulled chex systems on this customer last year. However, under the "consumer inquired upon" it hadour customer social but a different name and address.

My question is are we responsible for clearing this or is the customer?

Well, this should trigger your red flag/ID theft mitigation and CIP substantial discrepancy procedures. If it is determined to be an error, it would be up to the customer to get it cleared with ChexSystems and not your bank.