Posted By: Anonymous
Final Credit Reg E Dispute - client lied - 06/25/21 04:19 PM
We had client claim fraud using their debit card. They filed a police report (in neighboring city where they reside) and we couldn't prove they were not telling the truth and provided final credit under Reg E.
Long story short, in following up with the police in the city that the transactions occurred they spoke with the client who confessed they made the transactions. The transactions and dispute occurred in February and we just learned of the confession last Tuesday (June).
Can we demand the client to return the money? We don't have a letter or report from the police, just their word.
Long story short, in following up with the police in the city that the transactions occurred they spoke with the client who confessed they made the transactions. The transactions and dispute occurred in February and we just learned of the confession last Tuesday (June).
Can we demand the client to return the money? We don't have a letter or report from the police, just their word.