Posted By: Anonymous
Account Closure due to Fraud - 10/15/21 06:57 PM
Hi,
If a customer deposits a fraud check and takes the money causing an overdraft (usually to buy gift cards or to send money back to the scammer)- do we have to go through the regular charge off procedures or can we close the account at a loss due to fraudulent activity and file applicable charges on them?
This would be the case if we are unable to make contact with the person or they refuse to work out a repayment agreement with us. Usually we have luck with getting the customer to set up repayment over time but occasionally we have the customer who ends up ignoring our calls or tells us it wasnt really their fault that they fell for a scam...
Thanks in advance for your help!
If a customer deposits a fraud check and takes the money causing an overdraft (usually to buy gift cards or to send money back to the scammer)- do we have to go through the regular charge off procedures or can we close the account at a loss due to fraudulent activity and file applicable charges on them?
This would be the case if we are unable to make contact with the person or they refuse to work out a repayment agreement with us. Usually we have luck with getting the customer to set up repayment over time but occasionally we have the customer who ends up ignoring our calls or tells us it wasnt really their fault that they fell for a scam...
Thanks in advance for your help!