Social Security Number

Posted By: Patricia

Social Security Number - 12/11/19 03:38 PM

We have a customer that opened a checking account and we have discovered that the ss number was issued before date of birth. Tried calling SS but not getting any response. Any suggestions.
Posted By: RockChucker, CAMS

Re: Social Security Number - 12/11/19 04:31 PM

Did you see the SS card or was the number given verbally? That would influence my decision. If I have an image of the SS card and can verify we didn't transpose a number, I would close out the account and mail the person a check for the balance. If it is possible I transposed the number and couldn't get SS to help, I would require the customer to bring in the card to verify and decide what to do at that time.
Posted By: rlcarey

Re: Social Security Number - 12/11/19 05:43 PM

How do you know it was issued before the date of birth? Those services providers may not be accurate.
Posted By: praBSA

Re: Social Security Number - 12/11/19 08:34 PM

I agree with rlcarey. At a previous employer we used LexisNexis to verify a customer's identity (Name, DOB, Address, SSN). Information as to SS # origin location and issue date was very commonly inaccurate. We did not use that information to make any decisions.