Posted By: ACBbank
More Reg E Questions - 07/30/21 07:56 PM
I have some additional Regulation E questions that I was hoping to get feedback on. We have seen an uptick in oral disputes and when we reach out to the cardholder (This is a prepaid card program) for additional information we often don't hear back from the customer. We do start our investigation but would like to delay the PC until we complete our review. Are we able to delay the PC on oral disputes if the cardholder does not respond to our inquiries?
If we are unable to make a determination because we don't hear back from the cardholder are we able to deny the claim?
If we are unable to make a determination because we don't hear back from the cardholder are we able to deny the claim?