Posted By: Likes to Comply
Do you send an EFT Error Resolution Letter - 03/07/22 08:58 PM
When a consumer reports a dispute and in interviewing the customer it becomes evident that this is not an EFT "error" because while the consumer unfortunately was a victim of a scam, they did in fact authorize the payment themselves, is this triggering the "no error" EFT letter to the consumer or can we verbally tell them that since the transaction was authorized there is nothing we can do?