Finance Charge on Credit Card

Posted By: ckme

Finance Charge on Credit Card - 10/31/19 03:02 PM

Our credit card processor discovered an issue on the finance charge calculations for our customers. The variance is relatively small, but they are proposing making our customers whole with a statement credit. I thought there was a requirement for issuing a check, but am not very familiar with credit cards. The largest refund is just under $3.00.

will a statement credit put us in compliance?
Posted By: rlcarey

Re: Finance Charge on Credit Card - 10/31/19 03:49 PM

Sounds like a breach of contract rather than a APR restitution issue. Making the customer whole with a credit should suffice, but I would follow you legal counsel's lead.