When can we use a scan of an ID?
08/12/2018
We are offering loans via a mobile app. Can we accept scans of IDs as that is a good way to help verify we are engaged with our customer, by having them send us a picture of their ID using a smartphone.
Andy Zavoina
Bio:
Andy Zavoina, CRCM, is an Executive Vice President and Chief Relationship Officer with the Glia Group, Inc., best known for its interest in BankersOnline.com. He joined Glia and BOL in 2003.
Mr. Zavoina has been in finance and banking for 35 years. Over 20 years were with a two-bank holding company which had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. He managed loan workouts, has been a consumer, commercial and real estate lender, managing those departments, as well as being his banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks.
Andy is a frequent webinar presenter for BOL Learning Connect and a key contributor to conferences put on by BOL Conferences, Inc. In addition, Andy teaches live presentations at state association schools and regional compliance organizations across the U.S. and has served on the faculty of national banking schools. He has written articles and lectured on many facets of compliance, the use of the internet and technology as a tool, as well as compliance in cyberspace.
As a BankersOnline Guru, Andy assists banks in every day, and not so every day, compliance questions on BankersOnline, BankCompliance.com and other organizations.
Mr. Zavoina is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He is a past Chairman of the ABA’s Compliance Executive Committee, the Editorial Advisory Board for the ABA Compliance Magazine and served as a member of the ABA’s Compliance School Board. He also served on the Texas Bankers Association's Compliance Committee.
He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers.
You can reach Andy on the Internet by using his e-mail address, andyz@bankersonline.com, or visiting https://www.bankersonline.com
Mr. Zavoina has been in finance and banking for 35 years. Over 20 years were with a two-bank holding company which had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. He managed loan workouts, has been a consumer, commercial and real estate lender, managing those departments, as well as being his banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks.
Andy is a frequent webinar presenter for BOL Learning Connect and a key contributor to conferences put on by BOL Conferences, Inc. In addition, Andy teaches live presentations at state association schools and regional compliance organizations across the U.S. and has served on the faculty of national banking schools. He has written articles and lectured on many facets of compliance, the use of the internet and technology as a tool, as well as compliance in cyberspace.
As a BankersOnline Guru, Andy assists banks in every day, and not so every day, compliance questions on BankersOnline, BankCompliance.com and other organizations.
Mr. Zavoina is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He is a past Chairman of the ABA’s Compliance Executive Committee, the Editorial Advisory Board for the ABA Compliance Magazine and served as a member of the ABA’s Compliance School Board. He also served on the Texas Bankers Association's Compliance Committee.
He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers.
You can reach Andy on the Internet by using his e-mail address, andyz@bankersonline.com, or visiting https://www.bankersonline.com
Contact info:
You can reach Andy on the Internet by using his e-mail address, andyz@bankersonline.com, or visiting http://www.bankersonline.com.
Questions Answered
Properly Handling Inquiries
08/05/2018
What is the proper way to respond to an inquiry about a loan?
Calculating Days Past Due for Credit Reporting
07/29/2018
We are having an issue with our application giving a compliance error when the 30 days past due is not taken into account on the payment history. Can anyone direct me to a rule/regulations concerning calculating the days past due for credit reporting? If an account is due on April 1st and it was reported on April 30th then it is only 29 days past due so it is reported as a current account with an Account Status of “11 – Current Account (0-29 days past the due date)”.. If it is not paid in May, on May 31st it is now 60 days past due. The account status would then jump to “78 – Account 60-89 days past the due date”. Skipping Account Status ’71 – Account 30-59 days past the due date”. Is this correct? Would the Payment History read “2000000000000000000000000”.
Require Co-Signer on Borrower's First Loan?
07/29/2018
Can a bank require a co-signer on the first loan a borrower has ever had even if they qualify on their own?
Upgrade Loan w/o Analyzing Updated Financials?
07/22/2018
If a U.S. Small Business Administration loan is paying as agreed for over 6 months and their credit has improved could you upgrade a loan without obtaining then analyzing updated financials? SBA loans do not have a mechanism in place as conventional lending to be able to require the customer to provide annual financial information to banks.
Handling Reg E claims on older transactions
07/15/2018
If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?
Aggravated ignorance doesn’t void a Reg E claim.
07/08/2018
Why can't we hold a customer or member liable for having the PIN with the card?
You don’t have to investigate all Reg E claims.
07/01/2018
Why do we have to investigate all Reg E EFT claims?
Revisions and Old/New Requirements in EGRRCPA
06/24/2018
Is there a new Qualified Mortgage rule?
Revisions and Old/New Requirements in EGRRCPA
06/24/2018
What are some new requirements in PL 115-174, EGRRCPA?
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