Bio:
Mr. Andy Zavoina, CRCM, is an Executive Vice President and Chief Relationship Officer with the Glia Group, Inc., best known for its interest in BankersOnline.com. He joined Glia and BOL in 2003.
Mr. Zavoina has been in finance and banking for 42 years. Over 20 years were with a two-bank holding company which had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. He managed loan workouts, has been a consumer, commercial and real estate lender, managing those departments, as well as being his banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks.
Andy is a frequent webinar presenter for BOL Learning Connect and a key contributor to conferences put on by BOL Conferences, Inc. In addition, Andy teaches live presentations at state association schools and regional compliance organizations across the U.S. and has served on the faculty of national banking schools. He has written articles and lectured on many facets of compliance, the use of the internet and technology as a tool, as well as compliance in cyberspace.
As a BankersOnline Guru, Andy assists banks in every day, and not so every day, compliance questions on BankersOnline, BankCompliance.com and other organizations.
Mr. Zavoina is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He is a past Chairman of the ABA’s Compliance Executive Committee, the Editorial Advisory Board for the ABA Compliance Magazine and served as a member of the ABA’s Compliance School Board. He also served on the Texas Bankers Association's Compliance Committee.
He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers.
Questions Answered
10/28/2002
We are still struggling with HOEPA. None of us wants to originate HOEPA loans but if we do, we have the disclosures ready to issue the borrower (3 days prior). Is anyone aware of how many or what percentage of a bank's portfolio can be identified as HOEPA loans before the bank is viewed unfavorably by the regulators and/or Community Groups? Has a benchmark been published or discussed somewhere? Any ideas?
10/28/2002
We are having a debate over interest bearing checking accounts to certain business customers. What are the businesses, if any that you can pay this type of interest to??
10/28/2002
On APR Calculation for traditional conv. fixed rate/term refinancing. Will attorney's fees (line 1107 of HUD) affect the final APR calculation?The amount of $275 was excluded from the APR that was reflected on the signed TIL at closing and has since been discovered. The investor insists this affect the APR, my memory tells me it doesn't.
10/28/2002
I am new to my bank and am responsible for writing the USA Patriot Act policy. In researching this proposed regulation, I have become confused as to which policy is required by the regulators. The USA Patriot Act, the Customer Identification Program policy or the AntiMoney Laundering Act policy. Do I need to write three separate policies or can I have one policy with all three elements, etc?
10/28/2002
What disclosures are required on home improvement loans?
10/28/2002
We have received conflicting flood determinations from two different vendors. We already have coverage in place on an old loan. Now the customer has requested another loan, and our new vendor (using the same map no. and date) states the property is not in a flood zone. I assume we don't need coverage on the new loan, but what about the old loans that currently have coverage. The customer wants to cancel in light of the new determination.
10/28/2002
The question always comes up for the early TIL as to how to count the three days. Everything says "within three days". Do you count the day of signing? Can you clarify?
10/21/2002
Does a financial institution Security Officer have to be an Executive Officer?
10/21/2002
We have a customer who says that, at one time, she was told that, b/c she was hard of hearing, she could receive online banking at no charge. I don't know who told her that but for the last year, up until June 2002, we weren't charging anybody for online. When we started charging, in June or July, she called and told us about her fee waiver. Our Audit Department says that we are not under any obligation to waive the fee for disabled persons. But my question is: Since she claims to already have been told we would waive it, do we have too? And: If we waive it for her are we, then, obligated to waive it for other people with similar problems? As an example, I have a customer who is legally blind and would like online free b/c she can pull it up on her computer and she has a program that will read her the info off the screen. This customer says that she can't afford the $2.50 per month that we charge. What do you think?
10/21/2002
Is there any restriction on returning NSF checks on an account one day, then choosing to pay one or more checks while returning one or more checks on that account the following day?
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