Boosting Employee Morale
03/05/2001
We have had a substantial number of layoffs due to a recent merger. Morale is pretty low among the employees that are left. Any suggestions for how we can make our employees feel secure and valued?
Barbara Hurst is Executive Editor of the BANKERS' HOTLINE, a highly regarded newsletter written for financial institutions, she is President of Hurst Associates, Inc., a Pennsylvania based corporation that specializes in security and compliance training programs, and Editor/Moderator for BankersOnline.com.
Ms. Hurst spent over fifteen years in the banking industry, as officer in charge of investigations and claims at a large Philadelphia, PA bank (...since purchased by PNC Corp.) She served as chairperson of the Security Committee of the Pennsylvania Bankers Association, and is past president of the Bank Methods Association. During her banking career, she won the coveted National Public Speaking Award in 1977 from the American Institute of Banking.
Since starting her own corporation fourteen years ago, Ms. Hurst has presented workshops, speeches, programs and training sessions for over 400,000 bankers in 42 states in the U.S., in San Juan, in London, and in Moscow.
Barbara's workshops for security, regulations, and compliance are regularly on the agendas of financial associations and institutions, at conferences, and for security officer's groups and training schools. She also does programs for regulators, law enforcement, corporations and the U.S. government on the subject of bank fraud and security.
Barbara has been listed in five "Who's Who" publications, including Who's Who of U.S. Executives, Who's Who in Business and Finance, and Who's Who in U.S. Commercial and Savings Banking. She is a member of ASIS, and is affiliated with National Fraud Center, Inc.
She is the author of an award winning EXAMINATION HANDBOOK FOR SECURITY OFFICERS, and was a core faculty member on a TV training channel for the American Bankers Association. Barbara has also just completed a series of front line training videos for the Bankers Video Library covering the subjects of Robbery, Safe Deposit Service, Fraudulent Checks, New Accounts, BSA and Reg. CC.
03/05/2001
We have had a substantial number of layoffs due to a recent merger. Morale is pretty low among the employees that are left. Any suggestions for how we can make our employees feel secure and valued?
03/05/2001
Should an SAR be filed after a bank robbery if amount taken was under $3000? I used to file reports, but (thankfully) we had not been robbed in several years. The new SAR seems to indicate amount needs to be $5000 or greater.
03/05/2001
How effective do you think seniors clubs programs are? Are there comparable offerings for other groups of customers? We haven't heard of any.
03/05/2001
Can we place a stop payment on a Money Order? I said as long as the customer signs an affidavit, the bank should be covered. Am I right?
01/15/2001
Can we show a customer a copy of a CTR report for that customer's transaction? I recall seeing this same question in your Q and A section but couldn't find it again.
01/15/2001
What are most bank's policies on cashing on-us checks payable to "Cash" for non-customers?
01/15/2001
We frequently have customers who wait 6 months to report forgeries. Our procedure has been to return the item at that time to the depositary bank. (We normally give the customer a refund) It is my understanding that we must return items according to Reg. CC, and this is much too late. Please tell me what we should be doing when this happens? I am new to compliance, but this does not seem like the correct way to handle forgeries. Our deposit agreement states that the customer should examine their statement within 30 days. I know that the customer has one year to report a forgery and three years to report a forged endorsement.
01/15/2001
We accepted a check for deposit back in February. The check was charged to our corespondent account this month. When we originally deposited this item with our corespondent in February out bank endorsement was missing and when the paying bank did not honor it they couldn't figure out the bank of first deposit, so they sent it to our corespondent. The corespondent sent it back to the paying bank. This went on 5 times. Finally the corespondent ended up with the item in May and has been sitting on it ever since. They finally figured out it was presented by us and charged it back. The problem now is the payor account is closed (since March) and the deposit account at our bank is closed. What recourse do we have after 10 months?
01/15/2001
I recall reading a advisory from the Federal Reserve stating employees in a "sensitive" position must take at least two weeks vacation. They gave examples of tellers, wire transfer dept, proof operators. I need to know where to find this.
06/01/1995
Are there state specific 2 digit pre-fixes for EIN numbers allocated to businesses? And if so what are they or how could I obtain them?