See all Upcoming and On-Demand training presented by Barry.
You can contact Barry by telephone at (315) 342-5931 or by email Tgroup@twcny.rr.com. His Web site is http://www.tgrouponline.com
11/03/2019
Our management doesn’t want us to do any training on the warning signs of internal fraud. They have stated that if we don’t talk about it staff won’t consider embezzlements. Besides they tell us something like this won’t happen here!
10/27/2019
You have stated in your programs, 'No MOCK Robberies'. What if we have a video of a mock robbery with an impatient note-passer who does not show a gun? Would this be okay to show employees and branch security officers?
10/27/2019
We have decided should we have an internal embezzlement, we will just turn it over to law enforcement. Wouldn’t this be the best way to handle this problem?
08/18/2019
I had a question regarding our website. We were wondering if we should have "Officer's" names on the website for each branch. I've kind of struggled with this one because they've been on there a long time and it seems most other banks have some staff on their sites, but is that opening us up to risks?
08/11/2019
I am a security officer for a financial institution. We had a robbery where a gun was shown to the victim teller. Today she entered my office to tell me that she saw the robber last night in a local store. Did she or didn’t she? How should I proceed?
08/04/2019
I am working next to a man who told me he purchased a new gun. He was talking about how much fun it would be to chase the CEO across the parking lot. Two years ago, he survived an active shooter incident.
07/28/2019
What is happening to Sarah? She was always so friendly! The last two months she has been a bear to work around. Today Sam said his dog had died, and she told him to “suck it up!”
06/23/2019
The account holder was screaming at me that our institution was worthless. Finally, I found out that no one called them back as promised. It was very hard for me to get the person to believe how could we have handled this better?
06/16/2019
A local business owner posted this on a social media website. “ As a business account I was told by the teller not to come in just before closing as the teller had too much to do at closing time.” What should we do now?
06/09/2019
I had to handle a problem today with a loan customer. Our drive-up window doesn’t handle certain transactions to speed up the line. Last night he tried to pay off a loan at the drive-up that resulted in our teller refusing the transaction. He became extremely angry that he couldn’t perform the payoff until today.
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