See all Upcoming and On-Demand training presented by Barry.
You can contact Barry by telephone at (315) 342-5931 or by email Tgroup@twcny.rr.com. His Web site is http://www.tgrouponline.com
11/17/2019
"I'm not sure how this originated at my institution, but we close our safe deposit vault at 4:50 p.m. every night. Recently, a customer came in after the vault had been closed, to get in the safe deposit box before 5:00, and was told the vault had been closed. He stated that this policy should be posted. My question is, is it a requirement or a best practice that vaults should be closed well before 5:00 p.m. (or closing) from a security standpoint?"
11/17/2019
At a recent program you were discussing lifelines to staff to report internal fraud or fraud in general. Can you elaborate on this discussion?
11/10/2019
"We had an incident where the robber slipped a note but the teller could not read it. The robber was not wearing any type of disguise so the teller did not initially catch on to the fact that she was being robbed. Have you ever encountered a situation where the note was not legible? How was it handled? We do not want to anger a robber unintentionally by not complying. On the other side, we do not want to offend a legitimate customer by assuming it's a robbery note. How would you approach clarifying their intentions?"
11/10/2019
We had money taken at one of our offices. We conducted a review and released everyone who didn’t follow our written procedures. Yesterday we found that money has been stolen again so we didn’t get the right person. We were told by local police we didn’t perform a proper investigation. What should we do now?
11/03/2019
"What is the recommended schedule for the self-testing of your alarm system's communication to the monitoring center (i.e. landlines and/or cell back up)? The alarm system vendors seem to be all over the place on it."
11/03/2019
Our management doesn’t want us to do any training on the warning signs of internal fraud. They have stated that if we don’t talk about it staff won’t consider embezzlements. Besides they tell us something like this won’t happen here!
10/27/2019
You have stated in your programs, 'No MOCK Robberies'. What if we have a video of a mock robbery with an impatient note-passer who does not show a gun? Would this be okay to show employees and branch security officers?
10/27/2019
We have decided should we have an internal embezzlement, we will just turn it over to law enforcement. Wouldn’t this be the best way to handle this problem?
08/18/2019
I had a question regarding our website. We were wondering if we should have "Officer's" names on the website for each branch. I've kind of struggled with this one because they've been on there a long time and it seems most other banks have some staff on their sites, but is that opening us up to risks?
08/11/2019
I am a security officer for a financial institution. We had a robbery where a gun was shown to the victim teller. Today she entered my office to tell me that she saw the robber last night in a local store. Did she or didn’t she? How should I proceed?
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