Bio:
Brian Crow is Executive Vice President at Thomas Compliance Associates, Inc. in Chicago, IL. Brian brings 20 years of prior banking experience to the consulting field. He was most recently Assistant Vice President and BSA Administrator for a suburban Chicago bank, where his responsibilities included preparing the bank's annual BSA risk assessment and audit documentation. Earlier as Operations Officer at the same bank, Brian monitored AML activity, aided in the implementation of the bank's AML software, and designed the bank's authentication blocking program that helped to reduce debit card fraud losses by 95 percent. Brian's responsibilities also included managing the bank's Regulation E claims, managing the bank's courtesy overdraft program, reviewing Reg CC hold notices for accuracy, and processing claims for fraudulent signatures and endorsements.
Mr. Crow has been, and continues to be, an education consultant for BOL Learning Connect, conducting webinars that have covered VISA/MasterCard chargebacks, debit card compliance and fraud prevention for hundreds of banks. It was in this role that Mr. Crow was recognized as a Bankers Online Guru in 2011.
Like many of us, Mr. Crow began his banking career as a teller, working his way up to head teller and then branch management responsibilities. He earned a B.A. degree in Theology from Concordia University, River Forest, Illinois. Because of his education background, Brian has been given the unofficial title of "Security Evangelist" as he strives to help financial institutions protect their bottom line from losses related to fraud.
See all Upcoming and On-Demand training presented by Brian.
Questions Answered
05/13/2018
With the new Reg CC rules effective July 2018, how will a user be able to differentiate between an electronically created item (ECI) and a remotely created check (RCC)? Will there be an indicator on the file that identifies these items?
05/06/2018
As to identification of a beneficial owner on a legal entity account, are we required to actually "verify" the information they give us, or will them giving us a copy of their Driver's License and telling us their Social Security number be sufficient? Some beneficial owners may not necessarily be in the bank when the account is opened, and therefore cannot provide permission for us to run their information through Chexsystems or another similar consumer database. I know we will collect a copy of the identification and keep this on file for the recordkeeping requirements and we will also perform an OFAC check, but are we required to verify this information? And if we are, how will we accomplish this without a signature from them?
04/22/2018
We have a Visa POS Dispute from a customer as fraudulent card in possession, however it was through PayPal and verified by Visa. She stated she did not have a PayPal account. The dispute came back as no recourse since Verified by Visa was used. Is this sufficient to reverse provisional credit?
04/15/2018
If a wife has POA for her husband can she add herself as authorized signer and add herself as the pay-on-death beneficiary?
04/08/2018
We are changing our Certificate of Deposit from a single rate to a tiered rate. My question is, do we need to post all the various levels of each CD term on our lobby board?
For example, right now 12 month CD has a minimum deposit of $1,000 and the APR is 0.65 and the APY is 0.65. When we change, the 12 month CD will be $1,000 to $9,999, with the APR being 0.65 and the APY is 0.65, $10,000 to $24,999 , the APR is 0.70 and the APY is 0.70 and for $25,000 and above, the APR is 0.75 and the APY is 0.75.
Does the lobby board need to show that for each CD term?
03/25/2018
Can the Trustee of a formal trust account designate an authorized signer for the checking account?
03/18/2018
Does occasionally accepting a customer’s paycheck as a form of payment and providing them cash for the difference constitute a business as providing check cashing service? My current bank will not accept a third party check. They say that is an indicates we are running a check cashing service and have to be licensed.
03/18/2018
I was served a levy by the county sheriff department (California). It specifies 10 days. Will that be calendar days or business days?
03/18/2018
Do we have to do cash advances for non-customers and can we charge a fee?
03/11/2018
How much time does it really take for an account to be dormant?
Pages