Bio:
Brian Crow is Executive Vice President at Thomas Compliance Associates, Inc. in Chicago, IL. Brian brings 20 years of prior banking experience to the consulting field. He was most recently Assistant Vice President and BSA Administrator for a suburban Chicago bank, where his responsibilities included preparing the bank's annual BSA risk assessment and audit documentation. Earlier as Operations Officer at the same bank, Brian monitored AML activity, aided in the implementation of the bank's AML software, and designed the bank's authentication blocking program that helped to reduce debit card fraud losses by 95 percent. Brian's responsibilities also included managing the bank's Regulation E claims, managing the bank's courtesy overdraft program, reviewing Reg CC hold notices for accuracy, and processing claims for fraudulent signatures and endorsements.
Mr. Crow has been, and continues to be, an education consultant for BOL Learning Connect, conducting webinars that have covered VISA/MasterCard chargebacks, debit card compliance and fraud prevention for hundreds of banks. It was in this role that Mr. Crow was recognized as a Bankers Online Guru in 2011.
Like many of us, Mr. Crow began his banking career as a teller, working his way up to head teller and then branch management responsibilities. He earned a B.A. degree in Theology from Concordia University, River Forest, Illinois. Because of his education background, Brian has been given the unofficial title of "Security Evangelist" as he strives to help financial institutions protect their bottom line from losses related to fraud.
See all Upcoming and On-Demand training presented by Brian.
Questions Answered
09/29/2019
An IRS levy requires payment after 21 days.
- When the 21st day is on a non-business date, when should the funds be
sent?
- Are the 21 days calendar days?
I have found no information in the IRS codes addressing the details of 21
days.
09/22/2019
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
09/22/2019
Our processor says we don’t have chargeback rights since a purchase was made using Verified by VISA. Can we deny the claim since the cardholder’s password was used?
09/15/2019
A merchant refunded a customer after we closed our investigation. Are we out the money?
09/15/2019
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
09/15/2019
What is the minimum age a person can be to be a member of an LLC and if it is less that 18, does it impact that persons ability to borrow on behalf of
the LLC?
09/01/2019
Is there a timing requirement to return a Cashiers Check that is counterfeit?
09/01/2019
Are other banks performing callbacks for customers completing online auto-enrollments? If not, what are the controls for preventing fraud?
09/01/2019
May the Guardian of an account add joint and/or authorized signers to a guardian account without a court order?
08/11/2019
If we have a check presented for payment and the written/numeric amounts on the check differ, are we allowed to write what we took it for above the numeric amount? At a previous institution that I worked for, we wrote it in red ink, so the proof person would know instantly what we read it as.
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