Bio:
Brian Crow is Executive Vice President at Thomas Compliance Associates, Inc. in Chicago, IL. Brian brings 20 years of prior banking experience to the consulting field. He was most recently Assistant Vice President and BSA Administrator for a suburban Chicago bank, where his responsibilities included preparing the bank's annual BSA risk assessment and audit documentation. Earlier as Operations Officer at the same bank, Brian monitored AML activity, aided in the implementation of the bank's AML software, and designed the bank's authentication blocking program that helped to reduce debit card fraud losses by 95 percent. Brian's responsibilities also included managing the bank's Regulation E claims, managing the bank's courtesy overdraft program, reviewing Reg CC hold notices for accuracy, and processing claims for fraudulent signatures and endorsements.
Mr. Crow has been, and continues to be, an education consultant for BOL Learning Connect, conducting webinars that have covered VISA/MasterCard chargebacks, debit card compliance and fraud prevention for hundreds of banks. It was in this role that Mr. Crow was recognized as a Bankers Online Guru in 2011.
Like many of us, Mr. Crow began his banking career as a teller, working his way up to head teller and then branch management responsibilities. He earned a B.A. degree in Theology from Concordia University, River Forest, Illinois. Because of his education background, Brian has been given the unofficial title of "Security Evangelist" as he strives to help financial institutions protect their bottom line from losses related to fraud.
See all Upcoming and On-Demand training presented by Brian.
Questions Answered
09/02/2013
If a customer disputes a previously authorized debit card charge on their account, but the merchant has offered to credit them back, are we required to give them provisional credit and proceed with the dispute?
09/02/2013
How long is the bank liable on a visa debit card for fraud discovered by the customer?
09/02/2013
re unauthorized ACH debits treated differently for municipalities or public funds? Is there still only a 24 hour period in which to return?
08/26/2013
We have a customer who reported several unauthorized debit card transactions. The customer admitted to us that it was his adult son who had used their card without their permission. Before we could do our investigation, the customer requested that we cancel dispute. They did not want the bank to pursue their son legally. So the dispute was cancelled. Now, seven months later, the wife calls and wants to reinstate their claim and have given their blessing to pursue their son legally. Can the customer reassert their claim at this point, according to Reg E?
08/26/2013
What governing authority monitors and regulates fees imposed by a financial institution?
08/19/2013
We have a customer who came in on May 30 to dispute ATM transactions from April 17. She says she just realized that the money was missing from her account. It is a Visa debit card used at an ATM so the PIN was used. The transactions in question were conducted out of state and she claims that she has not left the state. Does she have any liability here or do we have to refund all of the questionable transactions (three totaling over $800)?
08/19/2013
If our bank chooses to charge off disputes (verbally reported) for $25.00 and under, are we required to conclude the investigation on that transaction and credit the account within one business day of that determination?
08/19/2013
If our bank chooses to charge off disputes (verbally reported) for $25.00 and under, are we required to conclude the investigation on that transaction and credit the account within one business day of that determination?
08/12/2013
Our bank has a joint owner account where both owners of the account died two weeks apart. The same person has been appointed as the Personal Representative for both of them. The Estate papers are in the name of both of the deceased, not one for each of them (Exp.The Estate of John Q Public & Sue Q Public). My question is can I style an Estate account this way and if so, do they need to file for the EIN # under both of their names or for two separate ones?
08/12/2013
On a joint account, can a Reg E dispute form be signed by either holder? (A wife sign the form for the husband's debit card transaction).
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