Brian Crow is Executive Vice President at Thomas Compliance Associates, Inc. in Chicago, IL. Brian brings 20 years of prior banking experience to the consulting field. He was most recently Assistant Vice President and BSA Administrator for a suburban Chicago bank, where his responsibilities included preparing the bank's annual BSA risk assessment and audit documentation. Earlier as Operations Officer at the same bank, Brian monitored AML activity, aided in the implementation of the bank's AML software, and designed the bank's authentication blocking program that helped to reduce debit card fraud losses by 95 percent. Brian's responsibilities also included managing the bank's Regulation E claims, managing the bank's courtesy overdraft program, reviewing Reg CC hold notices for accuracy, and processing claims for fraudulent signatures and endorsements.
Mr. Crow has been, and continues to be, an education consultant for BOL Learning Connect, conducting webinars that have covered VISA/MasterCard chargebacks, debit card compliance and fraud prevention for hundreds of banks. It was in this role that Mr. Crow was recognized as a Bankers Online Guru in 2011.
Like many of us, Mr. Crow began his banking career as a teller, working his way up to head teller and then branch management responsibilities. He earned a B.A. degree in Theology from Concordia University, River Forest, Illinois. Because of his education background, Brian has been given the unofficial title of "Security Evangelist" as he strives to help financial institutions protect their bottom line from losses related to fraud.
See all Upcoming and On-Demand training presented by Brian.
We have a 3rd party vendor that manages our VISA check cards. We receive monthly reports of our customer’s check cards that have been compromised. We block access to the check card number that was reported compromised and then re-issue a new check card to our customers. My question is at what point should this type of occurrence of VISA check cards being compromised be reported as a suspicious transaction report?
Can we require our employees to have a deposit account with us (as opposed to another financial institution) in order to direct deposit their payroll funds?
Our customer wrote someone a check, the check was stolen and the endorsement forged. Does the payee have any claim with us, or would they need to go the the institution the check was deposited?
REG E Question: A customer authorized a purchase for a product. The product has not been received and the customer contacted the company and found out that the company has filed for bankruptcy. Our customer then filed an unauthorized affidavit for his refund. Is the bank responsible for refunding the provisional credit when the customer did say in his response that he did authorized the purchase?
I had a non-customer that wanted to open an account so she could deposit a small check made out to her daughter who is deceased. How could I have titled an account to accommodate her?
One of our customers has disputed a transaction and was denied due to the fact that the transaction has no chargeback rights. The transaction was an online transaction using Mastercard Secure Code. Can we (the Bank) revoke the provisional credit given to the customer, or is this something we will have to take a loss over?
Is there a minimum dollar amount for member disputes that we do not need to send a letter granting provisional credit and final resolution letter?
We seem to be having an issue with forged endorsement affidavits. When attempting to send a request to the bank of first deposit, the bank will deny the claim if the affidavit is over 30 days old. The one bank who does it most often has told us that is the law but can't provide any documentation to support. Are forgery affidavits expired after 30 days or is this the individual bank's discretion?
A customer of the bank purchases a cashier's check in the amount of $5000 and the cash used is $2000 and the rest of the $3000 came from the customer's account. Will a record of this monetary instrument cash purchase be required?
Customer disputes a charge initiated on the Internet and has possession of their electronic device. The card is not lost or stolen. We sent in the dispute and were informed the transactions could not be charged back because the merchant and cardholder utilized secure debit. Do we still have to reimburse our customer?