Carly Souther is General Counsel and COO at iTrain OnDemand (iTod), where she provides guidance on legal and compliance issues for clients in the U.S. financial industry. She formerly served as Chief of Regulation at ECigIntelligence and was the Assistant General Counsel at Florida's Agency for Health Care Administration.
Carly has published on a wide range of issues in both legal and medical journals, including the Georgetown Journal on Poverty Law & Policy and the University of Iowa's Transnational Law & Contemporary Problems. She is a member of the Florida Bar, and holds an M.A. from the Universitat Autònoma de Barcelona; a J.D. from the Florida State University College of Law; and a B.A. from Mercer University.
Many times when I get a call I start to say “remove this number from your call list” but the caller hangs up before I’m done. Is this illegal since they didn’t provide time to get this request? If so, we should train our calling staff to listen for this and proceed as you mentioned, to remove the number, correct?
Until the FCC determines how to interpret the statutory language defining an "automatic telephone dialing system" (ATDS), what precautionary measures can my institution take to mitigate the risk of litigation?
If a consumer files a lawsuit asserting a TCPA violation and then passes away, is the claim abated upon death?
When can a consumer revoke consent to be called or texted?
What standards does my bank need to follow to safeguard customer information?
How could Europe's General Data Protection Regulation (GDPR) affect my community bank? Is it true that we may be subject to compliance?
How can my community bank prepare for anticipated far-reaching data collection and protection laws?
If we experience a cyber breach, are we obligated to tell our customers and/or regulators?
Which state has the most comprehensive data protection law that will impact banks who collect data from their customers?
Even though legal trends favor plaintiffs, should my bank try to fight an ADA lawsuit or should we just make our website and mobile applications ADA compliant?