Dana Turner is a security practitioner based near San Antonio, Texas. Dana has served as a law enforcement officer in several capacities -- including the investigation of business and banking crimes -- and he is celebrating more than four decades of crime and financial institution security management.
As a speaker and conference facilitator, Dana has delivered thousands of platform, telephone and Internet presentations. He has designed and participated in continuing education programs offered by state and national banking and credit union associations, state and federal examining and law enforcement agencies -- and state and national security, audit and human resources organizations.
As a consultant, Dana has participated in or led hundreds of projects and assisted in the development and delivery of components of seminars, schools and conferences. As a writer, Dana has written many manuals and books -- and numerous newspaper, trade publication and magazine articles published and distributed both nationally and internationally. Dana is the author of the Financial Institution Security Library and he also serves as one of the moderators in several of BankersOnline.com's Security Forums.
Areas of Expertise:
What is the best approach to take if someone tries to open an account who:<br><br>
1. Is the subject of a fraud alert we just received through an outside source?<br>
2. Appears to be using false identification? One time, our system indicated the real owner of the social security number was deceased. Another time, the ID didn't match the standard form for the state the guy came from. We also had one where we could tell the drivers license had been altered and a new picture put in.<br>
3. Is on the OFAC list?
How long should we keep our security camera tapes before we reuse them? We normally recycle the tapes after 30 days but recently we had a request from the police for tapes of over six months ago. Are there any guidelines or what do you recommend?
I attended a seminar taught by BOL Guru Dana Turner. In it, he mentioned having available a $300.00 loan program for staff having financial difficulties. That was of particular interest and we are interested in setting up such a program. I would think this would have to be a Human Resource function and, if so, should it be in our employee handbook? Could we also state in our employee handbook that borrowing from co-workers is not an acceptable practice in our bank?
How can we monitor who might be using a domain name similar to ours?
We have always had dual control on incoming mail. We are now merging with another Bank and they are acting like they have never heard of such a thing. We receive customer deposits and payments in the mail. Every now and then, someone mails cash. What do you think?
What types of new scams are you seeing these days? Any we should be on the lookout for?
Do you have any ideas for how we can make our robbery training interesting without it being scary? Do you think it's a good idea to include a mock holdup?
At my institution, we presently require the copying of all identification used in opening an account and closing a loan for a non-customer. This includes a driver's license. Are we infringing on anyone's rights by doing this?
Do you have any "Never do this!" type items for bank marketers? I have been in marketing at other companies, but this is my first time at a bank and I'm wondering if there are some types of campaigns that just don't work well.