09/15/2003
We currently have a floor on our equity lines. Our senior lender would like to waive the floor for any customer (new or existing) that will set up an automatic debit from their checking account to make their monthly payment. Would we need to provide anything in writing regarding the new rate for our existing clients that opt to do this?
09/15/2003
I have a loan that I am not sure if it is subject to HMDA. Purpose is to purchase real estate. Collateral is rental property they already own. The loan is home equity(close end). We have a 2nd mtg. on rental house. Is this subject to HMDA?
09/15/2003
How far in advance do maturity notices have to be sent?
09/08/2003
In regards to identifying customers for CIP, are tribal ID's considered an acceptable form of identification?
09/08/2003
I am not seeing eye to eye with my lenders on the subjects of OFAC and customer identification. Please give me some guidance on the necessity of checking OFAC and the process for identifying loan customers under the US PATRIOT Act. I want them to treat loan customers no differently from deposit customers. I want OFAC checked, I want the customer positively identified.
09/02/2003
If the customer knows the person that used their card without authorization and took the monies, but refuses to press charges, can we deny the refund of monies due to a disputed charge?
09/02/2003
We are trying to anticipate possible problems that we may encounter when we implement our new Customer Identification Program. Some of our staff members think we will have some new customers who get pretty angry at having to comply with more stringent identification requirements. Are there some tips you can provide for defusing volatile customers/situations?
09/02/2003
When we force place homeowner's insurance and debit the balance of the loan, can we include a handling fee to be retained by the bank?
09/02/2003
I am the internal auditor at our bank and am currently reviewing lending operations. I am seeking to determine if there are any regulations or statutes that limit or prescribe amounts that can be charged borrowers as late fees for delinquent loan payments.
09/02/2003
I am having a horrible time trying to get the concept of figuring the fee's on a loan, to verify that it's not, or is, a HOEPA loan. Is there a calculator that can do this for us? (other then the worksheet!) I have a very difficult time, trying to figure out which fees need to be where.....thank you for taking the time to read this!! And thank you in advance for the help!
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