Conditions for customers making EFT claims
09/26/2021
When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?
Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 27+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.
09/26/2021
When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?
09/19/2021
How can we shorten the time limits in regards to a customer reporting a problem in for Reg E? Our card agreement requires provisional credit in five business days, so we want the customer to be forced to notify us sooner.
09/19/2021
Do we record privately held ATM withdrawals on the transaction location for a CTR?
09/19/2021
Who should do the BSA training?
09/12/2021
What kind of training do we need to do?
09/12/2021
How do we teach our staff to have conversations with customers and avoid “felony moments”?
09/05/2021
Can we refuse a claim if a customer doesn’t send us a form we require?
09/05/2021
What is in the content of BSA for the Board?
08/29/2021
Why do lenders have to attend BSA training?
08/22/2021
Does BSA require annual training?