Ken Golliher is a principal with Pegasus Educational Services, LLC., a training firm organized in 1996 with headquarters in Louisville, Kentucky. Pegasus specializes in technical and regulatory instruction for financial institution personnel. He is an experienced banker with a unique ability to reduce complex legal concepts to plain English. He has explained the "why" and "how" of regulations to thousands of financial institution personnel and examiners. Ken's banking career began in 1972 and includes serving as a teller, commercial operations manager and as trust department legal counsel in a state and a national bank. For ten years he headed the education division of a regional consulting firm for financial institutions. He has served on the faculty of the LSU Graduate School of Banking, the OTS' Level I Compliance School and the FDIC's Advanced Consumer Protection school for examiners. Ken has also been an instructor at compliance schools sponsored by the Illinois, Georgia, Indiana and Nebraska bankers associations.
A customer was depositing a Not On Us check for $1500 into his checking account for $1200 and was supposed to receive $300 cash back from the transaction. The teller mistakenly keyed $1500 into the cash recycler and handed the cash directly to the customer. This is proven by video surveillance and the reporting tool from the cash recycler, which shows the denominations of the bills he received. The cash back totals $1500, is time stamped for when he is at the teller window and has the teller #. Is this sufficient proof so that the Bank can the bank legally debit his account for $1200? The customer has hung up on bank employees when we have attempted to contact him.
Best practice for closing and reopening IRA and or CD accounts in new beneficiary names due to death. Should we keep the same rate or give the current rate which is less?
What method of identification do you use for a minor on a CTR?
What types of accounts are offered to charitable organizations? Can they open a money market account and what are the money market eligibility requirements?
When one safe deposit box renter wants to remove the other renter in a joint lease do I:
1 - simply retype a new contract with the remaining renter and keep the same box for the one keeping the box? (basically an update)
2- close out the box and open a new one with a new contract?
3- if I am going to close out the box and open a new one what keeps me from opening the same box prior issued?
I currently close out the box and reissue a completely different one with a completely new contract.
Can the Representative Payee on an account name themselves as the beneficiary of the account, if the owner of the account wants them to be the beneficiary?
May a "Payable on Death" account bypass payment to the beneficiary and go straight to the estate account if the Executor requests this?
Where can I find rules regarding safe deposit boxes and notices that must be sent before they are drilled for nonpayment of rent?
One of our customers has had several debit card disputes this year. We reissued her a new debit card two months ago. She is now claiming disputes on this card. We have hot carded the card and are processing the disputes. Do we have the right to refuse to reissue her new card? If so, what documentation do we have to send her to let her know of our decision?
Can a check that has been charged back as "Refer to Maker" be redeposited?