Mary Beth Guard is one of the four co-founders of BankersOnline and is now Editor Emeritus, after more than 16 years of serving as Executive Editor. She was instrumental in the creation and expansion of BankersOnline, as well as the launch more than a decade ago of BOL Conferences, Inc. and its continued operation and growth. Mary Beth is also the director of BankCompliance.com, the subscription-based compliance service now being offered online. Also, Mary Beth serves as CEO of Glia Group, Inc., which produces BOL Learning Connect. For nearly four decades, Mary Beth has utilized her background as an attorney to focus on banking industry issues, first as general counsel for the Oklahoma State Banking Department, then as general counsel for the Oklahoma Bankers Association, prior to her work with BankersOnline.
Mary Beth has presented training programs for virtually every major national financial industry association, as well as more than a dozen state bankers associations and a host of other organizations. She is a frequent presenter of webinars and seminars. In addition, Mary Beth has written more than a thousand banking-related articles and is BOL Guru #1.
Areas of Expertise:
Lending & Operations Compliance Matrices
If a new customer makes an error in the account number when giving his company his bank account info for direct deposit of his paycheck and his paycheck ends up going into the wrong account and he doesn’t figure it out until after hours, when no one with authority to move the money is there, is it okay for our call center employee to give the customer the contact information for the person whose account erroneously received the funds?
Occasionally, we waive some of our documentation requirements if we “know” the customer. Thoughts?
A commercial customer says his employee put a deposit into the night drop one day last month that didn’t show up on its statement. We don’t have a record of receiving a deposit on that date. It looks to us like the employee is embezzling and we suggested they might want to fire him.
If a customer says “I want to add Phoebe to my account,” how do we interpret that?
Our customer is furious because we paid a check on his account that he wrote over eight months ago. He claims that was illegal because the check was stale-dated.
Bob and Mary purchased an alternatively payable CD. Mary wants to cash it in. Bob is in the hospital and she doesn’t know where the certificate is. Should we allow her to cash it in?
On accounts we open for corporations, we used to ask for a resolution and an excerpt from the minutes of the meeting where the resolution was adopted appointing authorized signers. We are now thinking we will just have the person who comes in sign our system-generated resolution form. Is this okay?
We made a car loan and sent a cashier’s check to pay off the prior lender. The cashier’s check got lost. Can we go ahead and replace it?
Is it permissible for the government to simply give us the certificate of compliance at the same time they give us the subpoena?
If a customer has multiple entities but only one is listed on the subpoena, are we restricted to giving information only about the listed entity?