Ever since CIP we started keeping copies of IDs in our files. Is this OK?
We had the 6 points of information for an application but lost track of the request and took too long to deny it as we were awaiting additional income information from the applicant. What can we do now?
During the PPP loan programs we had many requests, but we were not participating? These are commercial requests and would be subject to Reg B. Were adverse action notices required?
If we are still delivering disclosures and statements in paper form, do we have to be concerned with E-SIGN or UETA?
How much "teeth" does UDAAP really have to penalize a bank?
Do we need a policy on providing payment extensions to borrowers?
Customers see on the news that foreclosures and evictions have stopped and borrowers can skip payments. What should we tell them when they ask about this?
Since some employees have used social media for years without a problem, I guess I don’t understand why there is concern now about risks. What risks are there?
Are rate sheets we send to auto dealers and mortgage brokers CAN-SPAM covered?
Many times when I get a call I start to say “remove this number from your call list” but the caller hangs up before I’m done. Is this illegal since they didn’t provide time to get this request? If so, we should train our calling staff to listen for this and proceed as you mentioned, to remove the number, correct?