Are there any Regs that address verbal complaints? I have procedures for written complaints for CRA, but I am wondering about verbal complaints for any topic. Should I document a verbal complaint and retain the same way I do a written one?
Is deposit to loan ratio regulated and if so, what agency regulates them?
What is required in a large bank CRA public file?
Are there any specific guidelines regarding how long company/business email must be retained?
I am an auditor of a bank and did the branch audit yesterday. What are the requirements under CRA for the notice to be posted in a branch of a bank which is OTS regulated? I have a copy of the notice and want to make sure that it complies with the Reg.
Is there a resource that lists all the mandatory training drivers for banks/mutual associations?
We are considering extending our CRA assessment area to include a portion of the surrounding counties. None of these areas is a MSA or considered distressed. What, if any, compliance issues would we face doing this? Also, is there a maximum percentage of our loans that can be outside our assessment area?
We are undergoing our CRA exam. We have always had a CRA Notice posted verbatim from the Reg and we also have a Community Reinvestment Act Statement posted. This Statement lists our assessment area, our loan products and names the townships in which we finance public projects. Is it necessary to have this "CRA Statement" and if so, what information is it required to contain?
If you turn a consumer down for a loan and the consumer asks for a copy of the credit report that the lender pulled, can you give him a copy? Where is this located in the Reg?
When issuing an Adverse Action notice, is it required that ALL repositories be listed? We pull a tri-merge from one agency. Currently we are listing that one agency that actually provides us with the information. Should we be disclosing the "Big 3" repositories on the notice?