Our bank has received several benefit reclamations and demands for funds recently for the same customer. Do we handle them all the same way?
We recently learned that our customer died. We’ve returned the SSA payments that have posted to the account. Do we return the Tax Refund too?
Family members of one of our customers came in to let us know our customer (sole-owner account) passed away; we now have a copy of the death certificate. The day after this happened, an SSI payment came into the account. Do we wait for the Government to reclaim the payment or should we return it?
We just learned our customer is deceased; he passed 4 months ago. It’s a sole-owner account. The account has a small balance, but we’ve been contacted by an insurance company saying that we have to return the last 3 payments because payments should have ceased when the customer died. Returning these will overdraw the account, and we likely will have to return funds for SSI payments too. Do we have to comply with the insurance company?
Our customer closed their sole-owner account last week; he has another account with us, but it’s a joint account. Today we received a VA benefits payment to the old account. Should we put the funds into the other account?
Does the ACH Rules cover every type of situation where a customer wants to return an entry?
We received a Notice of Reclamation for a customer who we know for certain is actually still alive. The reclamation is for $1,800. What do we do?
Don’t the ACH Rules govern all aspects of ACH processing and liability?
If a consumer makes a claim of an unauthorized ACH Debit after 60 days, we can deny the claim, right?
If a consumer wants to put a stop payment on an ACH item, but it’s already posted, all we have to do is return it, right?