Latest Operations - ACH Topics

A pilot program through the National Automated Clearing House Association successfully tested a program that allows payment over the Internet verified by digital signature instead of personal ident

Paper checks may not be disappearing as some predicted a few decades ago, but the method of using them is taking new form.

Question: What's the time frame for returning an ACH debit? We have a customer that wires out funds several times a week and his account is now overdrawn. We're looking to recover.

The customer turns on his PC, pulls up the biller's web site and keys in a password.

Question: We're thinking of fingerprinting our employees, and I remember reading something about it in the HOTLINE some time ago.

Savings To Taxpayers Deciding Factor
by Peggy Roush and Ian W. Macoy

On July 26 last year the first phase of the Debt Collection Improvement Act took effect.

Question: We have a customer who has a proprietorship account with us who half the time deposits checks payable to his business into his account, and the other half of the time wants us to c

Question: We have a customer who has a direct payroll deposit credited to his account. He wanted it stopped, and the company failed to stop the direct deposit. He is furious with us!

While reviewing material on stress management, I came on an article about a survey that should be of considerable interest to bankers.