We are a small bank for CRA and do not collect gross annual revenue for some of our small business lending products. What is the best thing to do for CRA audits and exams to analyze our data?
We were notified by a customer on September 27, 2019 that there are 72 POS debits totaling $1,373.01 from PlayStation on her account that she did not authorize. Since Visa will only allow us to go back 120 days for disputes, how much of these transactions is the bank responsible to refund to the customer?
I had a member who filled out a Reg E dispute for a subscription that was coming out of her account for months. After she filed the dispute she closed out her account. Does Reg E say I have to file the dispute? I don't have an account/membership to give her access to the funds or pull from if this is a valid charge.
Does there always have to be a written authorization for an ACH transaction affecting a consumer’s account?
Can a check made payable to a individual be deposited into a account titled in their living trust. Please help settle this dispute.