Most Popular Operations Content
Returning ACH Debits
10/01/2023
As to the NACHA Rulebook- What are the time frames on returning an unauthorized ACH debit?
Indemnity Bond for Lost Check
10/01/2023
If a bank mails out a Cashiers Check as proceeds on a loan and that Cashiers Check is lost, who signs the Indemnity Bond for Lost Instruments? Would the bank (purchaser), customer (who asked for the loan and to pay the different merchants) , or the credit card company (Payee)?
Investigating a non-Reg E claim
10/01/2023
If a customer places an order online, but never receives their merchandise, do we have to investigate?
Inefficiency and X9 file management
10/01/2023
How can inefficient X9 file management create challenges for financial institutions?
Paying Forgery Claims Sans Written Claim
09/24/2023
When a customer has a forged check drawn on their account and wants full credit for it, but does not want to complete or sign a Statement of Forgery, must we provide credit if the customer gave us notice within the 30-day deposit agreement timeframe?