As to the NACHA Rulebook- What are the time frames on returning an unauthorized ACH debit?
If a bank mails out a Cashiers Check as proceeds on a loan and that Cashiers Check is lost, who signs the Indemnity Bond for Lost Instruments? Would the bank (purchaser), customer (who asked for the loan and to pay the different merchants) , or the credit card company (Payee)?
If a customer places an order online, but never receives their merchandise, do we have to investigate?
How can inefficient X9 file management create challenges for financial institutions?
When a customer has a forged check drawn on their account and wants full credit for it, but does not want to complete or sign a Statement of Forgery, must we provide credit if the customer gave us notice within the 30-day deposit agreement timeframe?