Is the term adjustable rate mortgage (ARM) reserved for a consumer loan product or can a bank offer an ARM loan as a commercial loan product secured by CRE?
We have a Fire Department Association account that is causing tremendous headaches. I need some advice. The fire chief and assistant chief who set up the account have recently resigned from the volunteer department and the city has appointed new members. As the new accounts representative for the bank, I received a letter from the city, signed by city council members requesting the removal of the previous chief and assistant and for the new ones to be added. My problem is that the previous assistant chief is now claiming that the city had no authority over the funds and should never have had the original names removed from the account. My stand is that the monies belong to the association and since he or she resigned from the fire department, he or she has no more claim to the funds than an average citizen. Can you shed some light on this for us? We are also seeking advice from our legal counsel since this is such an ongoing issue in this small town that it will most likely result in legal action.
I am confused by the Truth in Lending rules and FTC Guidance (How to Advertise Consumer Credit) on how to advertise the following product: 10/1 LIBOR ARM. Repayments are "interest only" for 10 years with a fixed rate, then for the remaining 20 years (30-year loan), the rate becomes variable and the loan is amortized for principal and interest payments. At a minimum, our line of business wants to advertise the amount of the monthly payment. Is this a Graduated Payment feature loan, or a Discounted Variable Rate Plan or something else? Any real-life examples are appreciated.
Fair Isaac Corporation and IBM recently announced a partnership to offer new services to banks designed to help them fight fraud enterprise-wide instead of relying on the more traditional method of
We have a customer refusing to endorse her checks. She stated that it is our (Depository Bank) responsibility to stamp the back of the check "credited to the within named payee". I have not heard of this, nor can I find any information on customers refusing to endorse their checks for deposit.
We have exterior electronic message boards at most of our branch locations and would like to display our 5 year ARM rates. Are there special rules/exemptions for electronic advertising? What must we disclose if we include the rate?
I am confused by the TILA rules and FTC Guidance (How to Advertise Consumer Credit) on how to advertise the following product: 10/1 LIBOR ARM. Repayments are "interest only" for 10 years with fixed rate, then for the remaining 20 years of this 30 year loan, the rate becomes variable and the loan is amortized for principal and interest payments. At a minimum, our line of business wants to advertise the amount of the monthly payment. Is this a graduated payment feature loan, or a discounted variable rate plan or something else? Any real-life examples are appreciated.
If a Realtor were to describe a property, a single family residence, and also state "Special Financing 5% Down, No PMI, $1612.06/Mo." would the requirement to disclose an APR be triggered? If so, what would be the violation for not doing so? Incidentally, this is an advertisement on a $429,900 listing.
The agencies are in the process of publishing new examination procedures for the new components of anti-money laundering programs generated by the USA PATRIOT Act.
I am looking for some information/data on customer acquisition/retention for all banking customers. Does anyone know of any good market research firms specializing in financial services and the customer satisfaction in that sector? The data I am looking for is: 1. What are the things that attract customers to a bank? 2. What are the primary drivers of satisfaction when they are a customer? 3. What are the main reasons they would leave/switch?