03/17/2024
I have heard that business accounts do not fall under Reg E. How does this apply to internet banking and what about a business account that is a sole proprietorship?
03/10/2024
If a consumer purchased tires and later claimed they were defective and they filed a Reg E claim, but refused to go back to the merchant, can we deny his claim?
03/03/2024
Why can't we hold customers liable for carrying their PIN with their card?
02/25/2024
Must we go through the formalities of an investigation and document what we’ve done such as paying provisional credit on claims that were made timely?
02/18/2024
Management would like to cautiously bank “just one really good” customer who is getting into cannabis sales. Can we ease into it like this, and if so, what should we focus on?
02/18/2024
What is our obligation under Reg E if a spouse on an account wants to file disputes for charges incurred by the other spouse on the account?
02/11/2024
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?
02/11/2024
I’m so confused! I keep hearing about the “SAFER Banking Act”. How is that different from the “SAFE Act” from several years ago? Is it being updated?
02/04/2024
I’m trying to understand the marijuana “Cole Memo” because my bank is thinking about banking cannabis customers. Is there more than one Cole Memo, and is it even still effective? It seems like a mess!
01/28/2024
My State has not yet legalized marijuana. Do I still need to know anything about cannabis banking?