10/27/2019
On an IOLTA do we record the owners of the funds or the attorneys on cash transactions on a CTR?
10/13/2019
A merchant refunded a customer after we closed our investigation. Are we out the money?
10/13/2019
Since MasterCard’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?
10/13/2019
If a customer places an order online, but never receives their merchandise, do we have to investigate?
10/06/2019
Our processor says we don’t have chargeback rights since a purchase was made using MasterCard SecureCode. Can we deny the claim since the cardholder’s password was used?
10/06/2019
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
09/29/2019
Can we require that a cardholder contact the merchant before opening a claim?
09/29/2019
If a customer places an order online, but never receives their merchandise, do we have to investigate?
09/22/2019
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
09/22/2019
Our processor says we don’t have chargeback rights since a purchase was made using Verified by VISA. Can we deny the claim since the cardholder’s password was used?
