Does the Reg E rule permit the use of an opt-out of overdraft services?
Can we charge our customer an overdraft fee when a withdrawal or other transaction exceeds the available balance in his account?
Can we charge an overdraft fee for a one-time debit card transaction that overdraws an account of a customer who has not opted-in if there were sufficient funds at the time of authorization but not at the time the transaction posts?
Can our bank obtain a Reg E opt-in for overdraft fees to allow us to charge our customer when a debit card transaction overdraws his account because a check or ACH posted before the debit card purchase transaction?
1. Has the CFPB issued anything official relating to overdraft payment programs?
If our customer claims an EFT is unauthorized, we have to make sure they get a credit for the transaction, right?
When we are updating our investigation procedures, is it just Regulation E we need to consider?
Our customer says they are not happy with a sweater they purchased but the company won’t reimburse them. The transaction settled via ACH. Now they are making a claim with the bank. Do we have any options for our investigation?
If we are in compliance with the ACH Rules, then aren’t we in compliance with Regulation E?
Our customer called and stated that they didn’t do 3 ACH debits last month. We mailed them the WSUD, but they never returned it. It’s been more than 10 days, so can we deny the claim?