Per Reg E we require a written claim form and promptly investigate all claims when that form is received.
What are ways we can mitigate check fraud risk at proprietary ATMs that take deposits?
Our brand of debit card allows us to deny a claim due to negligence.
If a consumer gives their card info, by SOP we consider that an authorized transaction.
If a consumer purchased tires and later claimed they were defective and they filed a Reg E claim, but refused to go back to the merchant, can we deny his claim?
We had a problem with debit card claims so we modified our deposit agreement. If they don’t cooperate in the claim process, we can deny it. Problem solved!
Why do we have to investigate all Reg E EFT claims?
When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?
How can we shorten the time limits in regard to a customer reporting a problem in for Reg E? Our card agreement requires provisional credit in five business days, so we want the customer to be forced to notify us sooner.
If VISA requires a customer letter to file a chargeback for an unauthorized and we do not receive it, can we deny the cardholder’s claim?