Latest Operations - ATM Topics

Business debit card disputes

09/22/2019

Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?

Fraud using Verified by VISA

09/22/2019

Our processor says we don’t have chargeback rights since a purchase was made using Verified by VISA. Can we deny the claim since the cardholder’s password was used?

Duplicate refund on a debit card dispute

09/15/2019

A merchant refunded a customer after we closed our investigation. Are we out the money?

Who can close a deposit account?

09/15/2019

Can a non-owner authorized signer on an account close the account?

Debit Card Dispute Documentation

09/15/2019

Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?

Power of attorney and joint account

09/08/2019

Do both owners of a joint personal account have to agree to allow one owner’s attorney-in-fact to sign on the account?

Corporate name changes

09/01/2019

Can a corporation change its name?

Notice requirements for closing an account

08/25/2019

How much notice do we have to give the owner of a personal account of our intent to close her account?

A debt may not be a “debt”

07/14/2019

What debts may be covered now?

You don’t have to investigate all Reg E claims.

07/07/2019

Why do we have to investigate all Reg E EFT claims?