Latest Operations - ATM Topics

No overdraft service, no opt-in

11/18/2018

Can our bank obtain a Reg E opt-in for overdraft fees to allow us to charge our customer when a debit card transaction overdraws his account because a check or ACH posted before the debit card purchase transaction?

CFPB work on overdraft programs

11/11/2018

1. Has the CFPB issued anything official relating to overdraft payment programs?

Does my bank have to pay?

11/04/2018

If our customer claims an EFT is unauthorized, we have to make sure they get a credit for the transaction, right?

Updating EFT Investigation Procedures

10/28/2018

When we are updating our investigation procedures, is it just Regulation E we need to consider?

The bank’s role in the great sweater debate

10/21/2018

Our customer says they are not happy with a sweater they purchased but the company won’t reimburse them. The transaction settled via ACH. Now they are making a claim with the bank. Do we have any options for our investigation?

Regulation E vs. ACH

10/14/2018

If we are in compliance with the ACH Rules, then aren’t we in compliance with Regulation E?

Investigating Unauthorized EFT Activity

10/07/2018

Our customer called and stated that they didn’t do 3 ACH debits last month. We mailed them the WSUD, but they never returned it. It’s been more than 10 days, so can we deny the claim?

Is my customer hiding money

09/23/2018

Why are examiners upset when my customer uses a personal account for business purposes?

Who shares a branch?

09/16/2018

What is “shared branching” on the CTR and does it apply to us?

Is an LEI the same as a charter number?

09/09/2018

What is a Legal Entity Identifier on my beneficial ownership form?