07/01/2018
Why do we have to investigate all Reg E EFT claims?
03/11/2018
What is our obligation under Reg E if a spouse on an account wants to file disputes for charges incurred by the other spouse on the account?
02/18/2018
If a consumer purchased tires and later claimed they were defective and they filed a Reg E claim, but refused to go back to the merchant, can we deny his claim?
02/11/2018
I have heard that business accounts do not fall under Reg E. How does this apply to internet banking and what about a business account that is a sole proprietorship?
08/06/2017
I have heard that business accounts do not fall under Reg E. How does this apply to internet banking and what about a business account that is a Sole Proprietorship?
07/30/2017
If a consumer purchased tires and later claimed they were defective and they filed a Reg E claim, but refused to go back to the merchant, can we deny his claim?
07/23/2017
Why can't we hold customers liable for carrying their PIN with their card?
07/17/2017
Regardless of the merits of a dispute, must we go through the formalities of an investigation and document what we’ve done including paying provisional credit if the claim was made in a timely manner?
04/23/2017
Why can't we hold a customer or member liable for having the PIN with the card?
04/09/2017
It looks like "a bank must provide a potential customer written disclosure of its availability policy prior to opening an account and prior to accepting a deposit if the account has not yet been opened." I wonder when an account is considered "open." For instance, we do not take a paper application in conjunction with opening a deposit/savings accounts. We just explain to the potential customer what checking and or savings products we offer and give them brochures. Then we get personal information about them, and help them pick the deposit product they want. We provide disclosures, and accept a deposit to fund the account.
Is this acceptable?
