Latest Operations - ATM Topics

Overdraft opt-ins and opt-outs

12/09/2018

Does the Reg E rule permit the use of an opt-out of overdraft services?

Overdrafts and available balances

12/02/2018

Can we charge our customer an overdraft fee when a withdrawal or other transaction exceeds the available balance in his account?

No opt-in, no overdraft fee

11/25/2018

Can we charge an overdraft fee for a one-time debit card transaction that overdraws an account of a customer who has not opted-in if there were sufficient funds at the time of authorization but not at the time the transaction posts?

No overdraft service, no opt-in

11/18/2018

Can our bank obtain a Reg E opt-in for overdraft fees to allow us to charge our customer when a debit card transaction overdraws his account because a check or ACH posted before the debit card purchase transaction?

CFPB work on overdraft programs

11/11/2018

1. Has the CFPB issued anything official relating to overdraft payment programs?

Does my bank have to pay?

11/04/2018

If our customer claims an EFT is unauthorized, we have to make sure they get a credit for the transaction, right?

Updating EFT Investigation Procedures

10/28/2018

When we are updating our investigation procedures, is it just Regulation E we need to consider?

The bank’s role in the great sweater debate

10/21/2018

Our customer says they are not happy with a sweater they purchased but the company won’t reimburse them. The transaction settled via ACH. Now they are making a claim with the bank. Do we have any options for our investigation?

Regulation E vs. ACH

10/14/2018

If we are in compliance with the ACH Rules, then aren’t we in compliance with Regulation E?

Investigating Unauthorized EFT Activity

10/07/2018

Our customer called and stated that they didn’t do 3 ACH debits last month. We mailed them the WSUD, but they never returned it. It’s been more than 10 days, so can we deny the claim?