Latest Operations - ATM Topics

Notice requirements for closing an account

04/10/2022

How much notice of our intent to close her account do we have to give the owner of a personal account?

One name at a time, please

04/03/2022

Can a recently married person keep her old name on old accounts and open a new account using her married name?

Removing a joint owner from an account

04/03/2022

Can one owner of a joint account remove the other joint owner without his or her consent?

Power of attorney and joint account

03/27/2022

Do both owners of a joint personal account have to agree to allow one owner’s attorney-in-fact to sign on the account?

Who can close a deposit account?

03/20/2022

Can a non-owner authorized signer on an account close the account?

Revocation of a power of attorney

03/14/2022

Our customer notified us in writing he has revoked the power of attorney he gave to Sam Smith. Does the revocation apply to all of our customer’s accounts that Sam signs on?

Reg E Trumps Vendor Agreements

01/16/2022

Our brand of debit card allows us to deny a claim due to negligence. Do the new FAQs effect that?

Bank Obligations for Claims

01/16/2022

When a claim is made for unauthorized EFTs, what must we do?

You don’t have to investigate all Reg E claims

10/17/2021

Why do we have to investigate all Reg E EFT claims?

Debit Card Dispute Documentation

10/03/2021

Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?