Latest Operations - ATM Topics

The Dreaded Reg E Claim Clock

07/18/2021

Per Reg E we require a written claim form and promptly investigate all claims when that form is received.

Check Fraud Risk at Proprietary ATMs

07/11/2021

What are ways we can mitigate check fraud risk at proprietary ATMs that take deposits?

Negligence is not liability

07/11/2021

Our brand of debit card allows us to deny a claim due to negligence.

FAQ & 3rd Party Sharing

06/27/2021

If a consumer gives their card info, by SOP we consider that an authorized transaction.

Reg E and buyer’s remorse

04/04/2021

If a consumer purchased tires and later claimed they were defective and they filed a Reg E claim, but refused to go back to the merchant, can we deny his claim?

Deposit Agreements that Enhance Reg E

02/21/2021

We had a problem with debit card claims so we modified our deposit agreement. If they don’t cooperate in the claim process, we can deny it. Problem solved!

You don’t have to investigate all Reg E claims

11/15/2020

Why do we have to investigate all Reg E EFT claims?

Conditions for customers making EFT claims

10/25/2020

When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?

You can’t change Reg E because you want to

10/18/2020

How can we shorten the time limits in regard to a customer reporting a problem in for Reg E? Our card agreement requires provisional credit in five business days, so we want the customer to be forced to notify us sooner.

Reg E dispute documentation

10/11/2020

If VISA requires a customer letter to file a chargeback for an unauthorized and we do not receive it, can we deny the cardholder’s claim?