Latest Operations - ATM Topics

IOLTA and CTR who goes where?

10/27/2019

On an IOLTA do we record the owners of the funds or the attorneys on cash transactions on a CTR?

Duplicate refund on a debit card dispute

10/13/2019

A merchant refunded a customer after we closed our investigation. Are we out the money?

When DOESN’T Zero Liability apply?

10/13/2019

Since MasterCard’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?

Investigating a non-Reg E claim

10/13/2019

If a customer places an order online, but never receives their merchandise, do we have to investigate?

Fraud using MasterCard SecureCode

10/06/2019

Our processor says we don’t have chargeback rights since a purchase was made using MasterCard SecureCode. Can we deny the claim since the cardholder’s password was used?

Business debit card disputes

10/06/2019

Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?

VISA Merchant contact requirement

09/29/2019

Can we require that a cardholder contact the merchant before opening a claim?

Investigating a non-Reg E claim

09/29/2019

If a customer places an order online, but never receives their merchandise, do we have to investigate?

Business debit card disputes

09/22/2019

Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?

Fraud using Verified by VISA

09/22/2019

Our processor says we don’t have chargeback rights since a purchase was made using Verified by VISA. Can we deny the claim since the cardholder’s password was used?