02/21/2021
We had a problem with debit card claims so we modified our deposit agreement. If they don’t cooperate in the claim process, we can deny it. Problem solved!
11/15/2020
Why do we have to investigate all Reg E EFT claims?
10/25/2020
When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?
10/18/2020
How can we shorten the time limits in regard to a customer reporting a problem in for Reg E? Our card agreement requires provisional credit in five business days, so we want the customer to be forced to notify us sooner.
10/11/2020
If VISA requires a customer letter to file a chargeback for an unauthorized and we do not receive it, can we deny the cardholder’s claim?
10/04/2020
If a customer places an order online, but never receives their merchandise, do we have to investigate?
09/27/2020
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
09/27/2020
We closed our investigation when we received credit from Mastercard after filing our chargeback. Later the merchant provided information showing that our customer performed the transaction and took the money back. Can we debit the customer’s account?
09/20/2020
Can we require that a cardholder contact the merchant before opening a claim?
09/20/2020
Our processor says we don’t have chargeback rights since a purchase was made using Mastercard SecureCode. Can we deny the claim since the cardholder’s password was used?
