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Latest Operations - ATM Topics

Reg E and buyer’s remorse

03/12/2023

If a consumer purchased tires and later claimed they were defective and they filed a Reg E claim, but refused to go back to the merchant, can we deny his claim?

A Reg E claims 1st question

02/26/2023

What is our obligation under Reg E if a spouse on an account wants to file disputes for charges incurred by the other spouse on the account?

Deposit Agreements that Enhance Reg E

01/08/2023

We had a problem with debit card claims so we modified our deposit agreement. If they don’t cooperate in the claim process, we can deny it. Do you think this solves the problem?

Fraud using Visa Secure 3-D

10/02/2022

Our processor says we don’t have chargeback rights since a purchase was made using Visa Secure 3-D. Can we deny the claim since the cardholder’s password was used?

Reg E and mobile payments

10/02/2022

Our customer received a call telling them their CashApp account was compromised, and they needed to verify the password. After they did this there were several authorized CashApp transactions. Can we tell the customer they have to resolve the issue with CashApp?

When DOESN’T Zero Liability apply?

10/02/2022

Since MasterCard’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?

Business debit card disputes

09/18/2022

Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?

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Currency Degradation Systems for ATMs

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Taking advantage of video technologies, banks are able to connect customers with call center representatives right at the terminal.

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What is a “repayment” to an IRA?

03/23/2023

Yes, there are certain situations like qualified reservists and disaster relief when an IRA can be repaid to the plan. ------------------------- Learn more about Deborah Crawford’s <a href=”https://www.bollearningconnect.com/ira0423”> IRA Operations Update 2023 </a> webinar.

Extending repeatedly overdrawn status

03/12/2023

If a depositor who was repeatedly overdrawn continues to be repeatedly overdrawn during the six months they are subject to the repeated overdrafts exception hold rule, can we extend their repeatedly overdrawn status?

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