When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?
How can we shorten the time limits in regard to a customer reporting a problem in for Reg E? Our card agreement requires provisional credit in five business days, so we want the customer to be forced to notify us sooner.
If VISA requires a customer letter to file a chargeback for an unauthorized and we do not receive it, can we deny the cardholder’s claim?
If a customer places an order online, but never receives their merchandise, do we have to investigate?
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
We closed our investigation when we received credit from Mastercard after filing our chargeback. Later the merchant provided information showing that our customer performed the transaction and took the money back. Can we debit the customer’s account?
Can we require that a cardholder contact the merchant before opening a claim?
Our processor says we don’t have chargeback rights since a purchase was made using Mastercard SecureCode. Can we deny the claim since the cardholder’s password was used?
Our processor says we don’t have chargeback rights since a purchase was made using Verified by VISA. Can we deny the claim since the cardholder’s password was used?
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?