Most Popular Operations Content
Instructions/Disclosure for Opting Out
09/23/2018
Are we required to provide the customer with a confirmation that they have opted in. We currently provide them with the Overdraft Services Disclosure and Consent form at the time they Opt-in. At the bottom of the form we disclose how they can Opt-out. The following day, we mail them a confirmation notice of their Opt-in decision that also includes instructions for Opting out, which I don't believe is required. Please clarify.
Is my customer hiding money
09/23/2018
Why are examiners upset when my customer uses a personal account for business purposes?
Deposit Account Fee Change: Advance Notice
09/23/2018
We have an upcoming deposit account fee change requiring advance notice to affected account holders. If we know we have a bad address (statements have been returned), are we required to mail the notice to the last known address?
FinCEN 314(a) Screenings for Employees?
09/23/2018
I have two questions regarding FinCEN 314(a) screenings. Is the institution's employee required to be screened against the 314(a) list? Are there any regulatory or legal issues with screening employees against the 314(a) list?
Can Rep Payee Name Themselves As Beneficiary?
09/23/2018
Can the Representative Payee on an account name themselves as the beneficiary of the account, if the owner of the account wants them to be the beneficiary?
